Help and Frequently Asked Questions




* I'm stuck, I dont know - help!


Our phone line is open 8am to 8pm Monday to Friday and 8am to 6pm Saturdays - Freephone 0800 195 98 97* 

( * Free when calling from a fixed telephone line such as B.T. Virgin etc.  Mobiles are charged at network local rates : around 10p - 15p per min. )


* Are your products Maintenance Free?


All of our batteries are Maintenance Free Silver Calcium Technology

* When I have chosen my car manufacturer and the model of my car - a selection of available batteries appears on-screen.  Which do I choose ?


The selection that appears will all fit your car.  If your vehicle has higher than average electrical needs then choose the higher amperage (Ah) rate batteries.  Eg - The Numax 063 Battery at 42Ah and the Varta C6 Battery at 50Ah could fit the same vehicle depending on how many electrical systems the car has installed. 

A modern top of the range car will need more Ah because it has more electrical devices fitted.  Additions such as parking sensors, sat nav, power speakers, electric windows, electric sunroof, powered wing mirrors, in-car-entertainment, heated seats and so on will inevitably need extra Ah capability from the battery.

* I'm not sure that my car battery matches what I've found here

Most vehicle manufacturers have kept consistent patterns in the batteries that they have used for their vehicles, but, there are exceptions to the rule.  A previous owner or your car dealership may possibly have installed a higher specification battery.

If you are not confident in choosing the right battery call us free on 0800 195 98 97 from 8.am to 8.pm and we will assist you.

Otherwise - to be certain that your replacement battery will match your old one you will need to open the bonnet of the vehicle and write down the following details :

Approximate Length, Width, Height in Centimetres and which side the (+) terminal is when facing the 'longest side' of the battery (usually has the manufacturers sticker on it) - see diagram >>

The terminal layout will be [ -  + ] or [ +  - ]  In some cars the battery is facing backwards, so you'll need to bear that in mind when writing down whether or not the + Terminal is to the Left or to the Right.

Additionally - If the battery has a lip around the top then do not count it when measuring the Length and Width.  Car battery length and width measurements generally relate to the footprint of the battery.
  
Battery Terminal Positions

Check that the total Height measurement includes the terminals.


Any other information, especially numbers / codes on the old battery such as 075, A17 or 44Ah etc will also be worth writing down.

Then call us on Freephone 0800 195 98 97 (8am to 8pm, free from landlines, local rate for mobiles) where we will identify your battery from the measurements and any other details that you may have noted down.

If your old battery is the same size as the batteries on screen that have been found via our 'battery finder' then its just a matter of refering to the CCA (Cold Cranking Amps) and Ah (Ampere Hour) FAQ details below (scroll down) to assist you when deciding which one matches your needs. 

If you would prefer to speak to somebody, are still unsure, or, are unable to identify your battery here on the website, then please call our Freephone Number (8am to 8pm)


* How could I extend the life of my battery?

There are several ways to do this :

1) When you have driven your car home / arrived at work - BEFORE TURNING OFF THE ENGINE - switch off the radio, lights, blowers, heated seats and any other things that can be switched 'off'.  Allow the engine to continue to run on for a few seconds.  When the car is started the next time the battery will not have to share resources with the radio, blowers and so on.  By keeping to this routine of starting your car before switching things on and then turning them off before cutting the engine - especially in the winter and especially if your battery is old or your car is difficult to start - your battery will remain trouble free for longer!

2) Avoid or cut down on using the air con/blower, electric windows, lights, cigarette lighters, in-car-entertainment and so on whilst the engine is off.  Alternatively install a battery with more Ah capacity to counterbalance the need.

3) If your car has aftermarket electrical gear such as bigger speakers, CD-changer or in-car-entertainment  then you probably will need to upgrade to a battery with a bigger Ah rating.

4) Buy a battery maintenance charger.  This will make a greater difference to people who dont use their vehicle on a regular basis.

* Are your products Heavy Duty ?

All of the batteries that we sell are Heavy Duty as standard.  Each is guaranteed to perform consistently and reliably throughout its lifetime.

* What does CCA (Cold Cranking Amps) mean ?

Cold Cranking Amps determine how much power you have to start your car in most climates.  The 'cold' refers to when the vehicle engine is started from cold - e.g. first thing in the morning or after a period of rest in cold environmental conditions (the engine has cooled to below 4 or 5 degrees celsius).  A cold engine, as opposed to one that has just been running at optimum temperature, will take more energy to start / 'crank' and thus needs plenty of CCA to get it moving! 

You can replace your battery with the same or more CCA but not less!

  
* What is an Ah (Ampere Hour) ?

Ampere- hours where car batteries are concerned are figures that contribute toward indicating the amount of energy a battery can deliver at a constant level.  An ampere-hour is defined as an amount of electrical current of one ampere flowing for one hour.  If you multiply the current in amperes by the time of flow in hours such as 44 amps for 1 hour, the result is shown as 44Ah or 44 ampere-hours.  A car battery needs some of the Ahs for the ignition circuit coil pack (converts a small voltage to a much larger voltage for the spark plugs) and the remaining for lights, wipers, radio, central locking, dashboard and so on.

A 1.2 Petrol car will need on average something in the region of 36 Ah's and around 350 CCA.  A 2.0 litre petrol will need more like 72 Ah's and 680 CCA for example to give an idea of scale.  These figures are averages so you then need to consider the amount of electrical equipment your car has installed.

A modern top of the range car will need more Ah power because it has more electrical devices fitted. (as compared to an entry-level version of the same car)  Additions such as parking sensors, sat nav, power speakers, electric windows, electric sunroof, powered wing mirrors, in-car-entertainment, heated seats and so on will inevitably over-work an under-rated battery.

If your vehicle has higher than average electrical needs then choose the higher amperage (Ah) rate batteries.  Eg - The Numax 063 Battery at 42Ah and the Varta C6 Battery at 50Ah could fit the same vehicle depending on its specification.

If your vehicle is mid to high spec or just has extra electrical items installed then go for more Ah's!


* What voltage is a car battery ?

The ceiling (topmost) voltage is 12.65 Volts for a brand new top of the range battery that has just been charged. 

Your car battery should on average hit 12.4 or thereabouts to be considered normal.  To find this out for yourself you will need a basic voltmeter and a short journey in the vehicle to warm it up and freshly charge the battery.  In mid winter it will take a good deal longer to get the vehicle up to 'normal' temperature.  A good rule of thumb indicator is that the interior 'hot air' blower is up to temperature.

If the reading is actually below 12 Volts and you have been using the vehicle regularly e.g. covering over at least 3000 miles a year / 60 miles a week, then its time for a new battery!  If the reading is between 12.0 and 12.4 then you are probably going to need one soon!


* Are car batteries easy to fit ?

If you are comfortable with basic vehicle servicing then yes!  Click HERE for our Fitment Guide.

* Where do I dispose of my old car battery ?

Please visit http://www.recyclenow.com/ for more information

* I don't know the exact model of my car

Phone us on Freephone 0800 195 98 97 (Monday - Friday, 8am to 8pm, close at 6pm, Saturdays) and we will perform a Vehicle Registration search to identify the model of vehicle you need the battery for.

* I know the model of my vehicle but it is not listed

We are continuously updating our online knowledge base.  If your model of car / van cannot be found please call Freephone 0800 195 98 97 from a UK Landline from 9am to 5pm Monday to Friday.

* Why are diesel vehicle batteries slightly more expensive ?

A diesel engine is typically much heavier than a petrol / LGP converted engine and needs a greater CCA to handle the extra turning force needed at startup.

* What happens with batteries ordered after 3.30pm / over the weekend ?

This is explained in our 'Terms & Conditions Of Sale' accessible via the menu at the top right hand side of the screen.

* THE INFORMATION I WAS LOOKING FOR IS NOT LISTED!!

Please give us a call on Freephone 0800 195 98 97 during office hours.


     















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