Online Payment - Online payments are done via Paypal Secure Checkout.  For more information visit www.paypal.co.uk/ Delivery - Orders can be tracked by calling us on 0161 474 7710.  Delivery is intended to be Next-Day assuming that you have ordered before 4.00pm. However, this could forseeably (although rarely) be affected by events such as postal strikes or disrupted road transport networks. UK Offshore Regions such as Northern Ireland, Scilly Isles, Orkney Isles etc will incur an extra carriage charge ranging between £7 and £15. (PLEASE NOTE : If you order a battery after 3.30pm on Friday - our courier service will not pick up the order until the following Monday  afternoon - therefore ; orders placed after 3pm on Friday will NOT arrive until the following Tuesday) Liabilities and Losses - the courier service holds the liability for the product during transit.  Although we seek to keep our standards as high as possible - you must check the condition of the product upon receipt.  After receipt of the product and you have given a signature - the liability for anything concerning that product is passed to yourselves. Dangerous Substances - Automotive Batteries contain Battery Acid which is highly corrosive.  ALL of our products are checked before dispatch and we are confident that each is handled and dispatched appropriately.  However, having checked the condition of the Battery upon receipt - you must still undertake basic safety precautions as found by clicking < HERE > Returns - Any product found on receipt to be damaged or faulty must be reported to us as soon as possible.  Please telephone 0800 195 98 97 and we will gladly assist. Cancellations - Orders cancelled after the product has been dispatched will incur an additional administration charge of £6.95.  Refunds will not be made until the balance for any outstanding charges has been met. Warranties - For any product that is within warranty (3, 4 or 5 years from the purchase date) that proves to be faulty - please call us on 0800 195 98 97.  You will be provided with a replacement via courier as per approval.  If you send a battery back to us that is either inapropriately  / not safely packaged (please refer to how the product arrived) or damaged in a way that we believe is beyond ordinary wear and tear - your warranty may be voided. Faults caused by under-charging the battery - We do not accept product returns that are caused by vehicles with malfunctioning alternators.  We also do not accept product returns from owners of vehicles that cover below 2000 miles per year where the battery is not charged regularly enough to be considered normal operation.  Negligence on your part may be investigated if we doubt that your claim is genuine. Faults caused by over-charging the battery - We do not accept product returns where there is physical evidence of the battery overheating and mal-forming.  The cause of this is an unregulated vehicle alternator which in turn damages the battery and must be dealt with by yourselves.